Frequently asked questions

Fill in the quote form on our home page. Tell us what needs to go, where it is, which floor, and when you would like us, and add photos. We will reply with a price. You can also call or text us on 07903 643427 or email info@removawaste.co.uk.

Photos let us see exactly what we are taking and how easy it is to reach, so the price is accurate without us having to visit first. Pictures of everything to be removed, plus the route out (stairs, narrow doors, the parking spot), help most.

Yes. Quotes are free and there is no obligation to book.

We aim to reply as soon as we can during our opening hours (Monday to Saturday, 8:30am to 6pm). Requests sent outside those hours will be answered when we are next open.

It depends on how much there is, what it is, how hard it is to reach (floor, stairs, lift, parking) and how it has to be disposed of. That is why we price from your photos instead of quoting a number in the air. The price we give you is confirmed before we start.

Only if the job turns out to be materially different from the photos and description, for example there is more waste than shown or it is harder to reach. We will tell you before we start and you can accept the new price or cancel with no charge for the collection.

Monday to Saturday, 8:30am to 6pm. We do not collect on Sundays. When you book we agree a date and a time slot with you.

We cover all of London: every one of the 32 London boroughs and the City of London. You can see the full list on our home page. If you are just outside London, ask us and we will let you know.

Someone needs to be able to give us access and show us what is to go. If you cannot be there, tell us in advance and give clear instructions, for example in your quote request.

Yes. We carry items out from inside, including from upper floors. Let us know the floor, whether there is a lift, and any stairs or narrow access when you request a quote, because it affects the time the job takes.

Please make sure we can park close by. If there are restrictions, permits or a suspension needed, tell us when you ask for the quote so we can plan for it.

Yes. Changes and cancellations are free up to 24 hours before your slot. After that we may charge a reasonable call-out fee. The full details are in our Terms of Service.

Payment is normally due when the job is finished. We will confirm the payment methods we accept when we confirm your booking.

Most household and light commercial waste: furniture, mattresses, sofas, garden waste, general clearance and similar items. List everything on the quote form so we can price it.

We cannot take asbestos, chemicals, paint, solvents, gas bottles, medical or clinical waste, explosives or other hazardous materials without agreeing it with you in writing beforehand. The full list is in our Terms of Service. If you are unsure about something, ask us first.

Usually yes, but some items such as fridges and freezers need special handling. Mention them on the quote form so we can price and plan for them.

Yes, from single items up to larger clearances. Send photos of each room or area so we can give you an accurate price.

To permitted waste sites. Where we reasonably can, items are reused or recycled. We can give you a waste transfer note for your job on request.

Anyone who carries waste for others must be registered with the Environment Agency. You can check any carrier on the public register of waste carriers, brokers and dealers on GOV.UK. We recommend asking for the registration number before you hire anyone. Remova Waste is registered as an upper tier waste carrier, registration number CBDU671053, which is shown at the bottom of every page of this website. You can search for it on the register.

If your waste is fly-tipped, you can be held responsible and fined, even if someone else dumped it. That is why it is worth checking the carrier and keeping your paperwork.

We use them only to price, plan and carry out your job, and we keep them for a limited time. See our Privacy Policy for details.

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